Refund Policy

Welcome to Automate Glow! We are committed to providing you with high-quality automation lights and lighting solutions. If for any reason you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

To be eligible for a refund, your item must meet the following criteria:

• Condition: The product must be in its original, unused condition with all packaging, tags, and accessories intact.
• Proof of Purchase: A valid receipt or proof of purchase must be provided.

2. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

• Customized Products: Items that have been customized or made to order.
• Clearance Items: Products purchased during a clearance sale or special promotion.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Reach out to our customer service team at [automateglow@gmail.com] with your order number and reason for the refund request.
2. Return Instructions: Our team will provide you with instructions on how to return the product. Ensure that you follow these instructions carefully to avoid any delays.
3. Return Shipping: You will be responsible for the cost of return shipping unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service to ensure the safe return of your item.

4. Processing Refunds

Once we receive your returned item, we will inspect it to ensure it meets our return criteria. Refunds will be processed to your original payment method within [automateglow@gmail.com] after the return is approved. Please note that processing times may vary depending on your financial institution.

5. Exchanges

If you prefer an exchange rather than a refund, please let us know when you contact us. We will provide instructions for returning the original item and sending a replacement.

6. Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us immediately at []. We will arrange for a replacement or refund at no additional cost to you.

7. Contact Us

If you have any questions about our refund policy or need assistance with a return, please contact us at [automateglow@gmail.com] or [03110417708]. Our customer service team is here to help!

Thank you for shopping with Automate Glow. We value your satisfaction and are dedicated to ensuring a smooth and pleasant shopping experience.